Our drivers have the right to refuse entry to or remove passengers from their vehicle should they deem it necessary, and this will be down to a judgment on their safety and the safety of others. Some examples of instances where a passenger(s) could be refused entry or removed from a vehicle include but are not limited to:

• * Where they are intoxicated to the point where this could cause a threat to their safety, that of the driver or other passengers or other road users.
• * Where a member of the group has threatened the driver, other passengers or other road user
• * If a driver witnesses or believes to have witnessed the use of any illegal drugs by passengers, whether or not this happens on the vehicle is not considered relevant.

The driver has the right to refuse a whole group entry onto the vehicle, regardless of whether the behavior is down to an individual or multiple people. Coach Hire Network has not had any instances of drivers needing to remove or refuse entry to passengers in recent years and we hope that this right would not need to be exercised by our drivers in the future. However, if there was an instance where this was the case, there is no compensation or remuneration expressed or implied and it would be the group’s responsibility to arrange and pay for alternative arrangements. Our drivers will report any threats of violence to the police and the details of the party leader will be given to help with their investigation.

As with any service-based purchase, your expectations must be realistic. Coach Hire Network is a trusted transport provider with 4.5 stars on Trustpilot and Trip Advisor. We will always do the best we can to ensure your day runs smoothly and you are satisfied with the service and vehicle provided but if you do have any complaints, please share them with us so that we have the opportunity to settle any issues with you.